Support Center
How Can We Help You?
Find answers to your questions, learn how to use AECOS Insights effectively, or get in touch with our support team.
Popular Help Topics
Quick access to the most common help articles
Getting Started
Learn the basics of AECOS Insights
- How to create your first project
- Uploading and processing documents
- Using AI chat for Q&A
- Inviting team members
Document Management
Upload and organize your files
- Supported file formats
- Best practices for document upload
- Organizing documents by project
- Batch upload and processing
AI Features
Make the most of AI capabilities
- Choosing the right AI model
- How RAG search works
- Using reasoning mode
- Understanding source citations
Team Collaboration
Work together on projects
- Inviting team members
- Role-based access control
- Managing organizations
- Sharing chat sessions
Billing & Credits
Understand pricing and credits
- How credits work
- Purchasing credit packages
- Viewing usage reports
- Subscription plans
Security & Privacy
Data protection and compliance
- How we protect your data
- GDPR compliance
- Data residency options
- Enterprise security features
Account Settings
Manage your account and preferences
- Updating profile information
- Changing password
- Managing notifications
- Deleting your account
API & Integrations
Connect with other tools
- API documentation
- Authentication and API keys
- Webhook integrations
- Rate limits and best practices
Technical Issues
Troubleshooting common problems
- Document processing failures
- Upload errors and solutions
- AI response issues
- Performance optimization
Support Resources
Everything you need to master AECOS Insights
Documentation
Complete guides and API references
FAQ
Answers to common questions
Video Tutorials
Coming soon: Step-by-step video guides
Blog & Updates
Latest features and best practices
Need More Help?
Our support team is here to assist you
System Status
Current operational status of AECOS Insights
All Systems Operational
AI Services
OperationalDocument Processing
OperationalSearch & Database
OperationalAuthentication
OperationalLast updated: 17 Dec 2025, 9:38 am IST